Agency / Consultancy
Service Designer
Archived
Full Time

Garaje de ideas
What we are looking for is…
A Service Design expert with at least 5 years of experience in design studios or consulting, working on high-impact products and clients.
And specifically, this is what you will do:
- You will design strategies for digital products and omnichannel experiences with agile methodologies and user-centered design practices.
- You will establish the work process and dynamics appropriate to the specific needs of the project.
- You will communicate ideas and concepts verbally and visually through the creation of deliverables such as presentations, user journeys, personas, and more.
- You will carry out research tasks such as interviews, co-creation sessions, etc., with both users and stakeholders.
- You will use your critical and analytical thinking and your creative skills to solve problems.
- You will work with service mapping and strategic proposal techniques (such as service blueprints, business model canvas, value proposition canvas).
- You will facilitate and design strategic design workshop dynamics with clients (workshops).
- You will work collaboratively with multidisciplinary teams and lead dialogue with clients .
For that, we need you to have experience…
-
- In service design in consulting, studios or large companies.
- In projects for the creation or improvement of digital services or products, working in multidisciplinary teams and meeting established objectives and deadlines.
- Coordinating the project with other disciplines , such as development or data.
- Anticipating and synthesizing the needs of both clients and business and technology teams.
- Conducting research with users and stakeholders .
- Facilitating sessions or workshops by adapting your speech according to the objective or background of the participants.
- Managing tools to map the experience and identify critical points in the process.
- Conceptualizing ideas into creative and actionable design proposals within the context of the project.
- Defining and conveying the value proposition of a new service in a compelling way.
- Managing tools to make high-impact presentations.
- Communicating fluently in English , both orally and in writing.
And it would be great if also…
- Handle useful design tools for rapid prototyping of solutions, such as Figma.
- You would know quantitative research techniques.
Location
Madrid, Spain
Type
Full Time
Industry
Agency / Consultancy
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