Senior Service Designer

What we are looking for is…

An expert in Service Design and Business Design, with at least 5 years of experience in design studios or consulting, working on high-impact products and clients.

And specifically, this is what you will do:

• You will design strategies for digital products and omnichannel experiences , applying agile methodologies, user-centered design and business design principles .
• You will establish the work process and dynamics appropriate to the specific needs of the project, integrating business perspectives into the design solution.
• You will communicate ideas and concepts verbally and visually through deliverables such as presentations, user journeys, personas, and more.
• You will conduct research tasks such as interviews and co-creation sessions, both with users and stakeholders , applying a focus on feasibility and business impact.
• You will apply critical thinking, creative and analytical skills to solve design and business problems.
• You will work with service mapping and strategic techniques such as service blueprints, business model canvas and value proposition canvas , among others.
• You will facilitate and design strategic design workshop dynamics with clients ( workshops ), ensuring alignment on business objectives and experience.

You will collaborate with multidisciplinary teams and lead the dialogue with the client , integrating business needs into design solutions.

For that, we need you to have experience…

• In service design and business design in consulting, studios or large companies.
• In projects for the creation or improvement of digital services or products, working in multidisciplinary teams and meeting established objectives and deadlines.
• Coordinating the project with other disciplines , such as development or data, ensuring an aligned approach between design and business.
• Anticipating and synthesizing the needs of both clients and business and technology teams.
• Conducting research tasks with users and stakeholders with a perspective on business relevance.
• Facilitating sessions or workshops , adapting your speech to the objective and audience, always considering the impact on the business.
• Managing tools to map the experience and identify critical points in the process from a business perspective.
• Conceptualizing ideas into creative and actionable design proposals, aligned with business objectives.
• Defining and delivering the value proposition of a new service in a compelling way with a focus on business impact.
• Managing tools to make high-impact presentations.
• Communicating fluently in English , both orally and in writing.

And it would be great if also…

Handle useful design tools for rapid prototyping of solutions, such as Figma/Sketch or Invision.

You would know quantitative research techniques.