Service Designer

We are looking for a dedicated individual to join our team as a Service Designer.

• Experience working with cross-functional enterprise teams or clients, especially in complex industries or ecosystems with multiple services or products
• Strong planning and execution approaches that help drive strategies forward into tactical approaches that have tangible outcomes
• Knowledge of human-centered design and UX practices. Use a range of methodologies (like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal experiences.
• A portfolio which highlights strong understanding of User Experience Design including (but not limited to): service blueprints, user flows, journey mapping, and translating customer research, analytics, and insights into visual artifacts.
• Ability to plan, conduct and synthesize user research, and develop journey maps and user flows.
• Constantly bring stakeholders along the design journey, leveraging diverse perspectives and skillsets. In this role, you’ll use visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence stakeholders, and create energy for an idea or an initiative.
• Strong design chops and an ability to work from low fidelity to high fidelity.
• Ability and interest in mentoring junior team members.
• Experience creating prototypes that showcase design concepts and interaction patterns.
• Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
• Ability to quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs.
• Ability to clearly communicate your design decisions with the team and craft elegant presentation and storytelling capabilities.
• Understanding of an Agile/Scrum development process.
• Proficiency with current design and collaboration tools (Figma, Sketch, Invision, etc.)

Basic Qualifications:

• At least 5 years of experience with User Experience design and core Service Design methods and processes
• At least 5 year of experience using Sketch or Figma
• At least 5 year of experience with prototyping tools
• At least 5 year of experience with Design Thinking, Lean UX, or similar framework that focuses on defining user needs early

Preferred Qualifications:

• Master’s degree in a design related field
• Experience mentoring other designers
• Strong communicator and must be able to present ideas confidently
• Experience planning and facilitating workshops with cross-functional teams
• At least 5 years of experience working with large Enterprise teams
• Illustration and storyboarding
• ·A strong understanding of or experience designing with and for data-driven products and services.