Senior Service Designer

Full Time


We are looking for an experienced Senior Service Designer for our organization.

At Aidn, we believe that talented designers, engineers, and product managers should be allowed to work autonomously toward long-term goals. As a Senior Service Designer, it is important that you are motivated by complex problem solving within a very big scope. You want to work both strategically and hands-on. You need to be self driven, and able to combine user centric methods with business value.

Here, you will:

  • Be the advocate for service design/design thinking and implementing best practices in the teams and product organization.
  • Plan, facilitate and execute workshops and other co-creating activities.
  • Communicate key insights and findings from Service Design activities.
  • Collaborate with other design disciplines such as product designers, user researchers and digital designers to create a cohesive story and seamless experience.
  • Working closely with user researchers to lead the planning and facilitation of different research methods, as well as working closely with product designers to develop designs and basic prototypes.
  • Working closely with product leadership to ensure product strategy is based on real user problems

Every day, you will be working to solve problems like these:

  • Finding new product opportunities in the health care sector for Aidn
  • Ensure holistic and systemic thinking when solving health problems
  • Ensuring our designs are solving real user problems
  • Ensuring our product strategy is based on user insights

We also think you have these qualities:

  • Master level education or similar experience, within the design field (industrial, product, digital, service)
  • 5 or more years of experience with service design, preferably in a modern product development organization
  • Understand qualitative and quantitative research methods and when to use them.
  • Experience of planning and facilitating user research, and analyzing the data to provide practical insight
  • Ability to dive into, and map the complex backstage capabilities such as Technology, People, Processes, and Policies
  • Ability to visualize and communicate complex problems and situations, creating engaging narratives
  • Able to confidently facilitate and lead workshops with both designers and project partners to create a shared understanding of the problem space, the users, and the end to end journey
  • You are a Scandinavian who speaks Norwegian fluently as well as English
Soere, Viken
Full Time
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