Academia and education
Service Designer
Archived
Full Time
Springboard
What you’ll do:
-
- Research and Documentation: Conduct and facilitate research and collaborative workshops; synthesize findings and create relevant artifacts—journey maps, service blueprints, storyboards, and slide decks—to visually communicate student, mentor, and employee experiences.
- Cross-functional collaboration: Be comfortable working across multiple systems – projects could touch software development, operations optimization, digital and service workflows. Collaborate with product design, instructional design, mentor operations, career services, product, and engineering to create sustainable processes and experiences.
- UX & UI Design: You’ll identify issues and gaps in our product experience. You’ll analyze different possible scenarios, then adeptly wireframe and prototype solutions, using simple information architecture and a consistent design language.
- Design Advocacy and Stewardship: Assess, define, execute, and support best practices in the development and improvement of services and systems throughout the organization.
- Approach: Rapidly produce concepts, workflows, and prototypes while understanding when deeper exploration is warranted or when to try another method—shift between big-picture and detail-oriented thinking.
Qualifications:
-
- 3+ years professional product or service design experience
- Make sure to provide a link to your portfolio on your resume/in your application
- Expertise in design and systems thinking
- Experience employing a range of design tools and methodologies
- Fluency in quantitative and qualitative research skills
- Fluency in verbal and visual communication tools (Figma, Miro, etc.)
- Highly collaborative, with experience working alongside other design competencies, engineering, operations, and course development teams
- Comfortable in fast-paced and ambiguous work environments
- Passionate about Springboard’s mission to transform student lives
- Background in the education industry is a plus, not a requirement.
Location
Grand Junction, CO
Type
Full Time
Industry
Academia and education
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