Finance
Service Designer
Archived
Full Time

Finvivir
As Service Designer you will be responsible for designing, iterating and implementing end-to-end services through user-centered methodologies, leading activities in highly complex projects: including workshops, co-creation processes, definition of contact points, generation of metrics , all of the above to ensure a holistic design that meets customer needs, business objectives and is technologically viable.
Activities and responsibilities
- Identify customer needs that translate into relevant business opportunities.
- Effectively communicate the results of the investigations to the team and the stakeholders of the project.
- Define the service strategy through different mapping tools (such as Customer Journey and scalable Service Blueprints).
- Co-create desirable, viable and feasible solutions in the short and medium term.
- Design and build rapid prototypes, as well as prototypes that provide a higher level of fidelity and confidence.
- Design the implementation process and the appropriate metrics to ensure success.
- Manage the monitoring of the different actions through agile methodologies.
- Collaboration with UX/UI design teams, Product Owners, Product Managers, Data Scientists, stakeholders and other company profiles to design and build holistic services and products.
- Evangelize and train the different areas of the business on research and design with users.
KNOWLEDGE:
- In UCD methodologies (Design Thinking, Design Sprint).
- Service Design process and tools.
- In research methods and techniques, both quantitative and qualitative.
Location
Ciudad de México, CDMX
Type
Full Time
Industry
Finance
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