Agency / Consultancy
Service Designer
Archived
Full Time
Superside
Superside is looking for an ambitious and hands-on Innovation Service Designer to work in world-class Strategy & Innovation team. You will be part of shaping Superside’s growth strategy, help define Superside’s offering and services to customers, and realize big, bold opportunities at Superside to make Superside a truly innovative trailblazer in the world of design and creative development.
What You’ll Do
Work as part of high-impact cross-functional teams of typically 2-3 people where you will:
- Shape and drive strategic innovation projects end-to-end – from initial discovery to implementation and operational rollout of final solutions
- Help define and refine Superside’s portfolio of services and offering to customers
- Assess emerging business opportunities and trends to stay ahead of the curve
- Bring new innovative ideas to the table to drive world-class customer experience and retention
- Collaborate with cross-functional leadership and teams at Superside to deliver on strategic targets
- Work closely with relevant Superside teams to implement new processes and operational improvements to deliver on strategic projects
- As a service designer you will also:
- Drive the design thinking process from insights to ideas to final concepts – balancing customer and business impact
- Define and implement design criteria for solutions and new concepts
- Apply user-centered design methodologies and own end-to-end user research process – from preparation to execution and synthesis of insights
- Design artifacts to synthesize insights and support decision making, e.g. customer journey mapping, service blueprints and personas
- Prepare and facilitate workshops with multiple stakeholders to ideate and prioritize concepts
- Design prototypes, visualize and mockup (e.g. UI/UX) to bring concepts to life
- Design and manage strategic assets to help Superside drive innovation at scale
- Report to the Strategy Innovation Manager and work closely with every department at Superside to deliver business growth
What You’ll Need To Succeed
- 3-5 years of working experience in product and/or service design,
- Eagerness to break new ground, drive progress with “sense of urgency” and proactiveness,
- Excellent time management skills and structured way of working – with intrinsic self-motivation to work in a remote environment,
- Excellent English verbal and written communication skills, incl. ability to present and collaborate effectively on high-complexity topics with stakeholders across all levels,
- Own key workstreams and deliverables in high-performing cross-functional teams
- Apply relevant methodologies for user research, usability testing, A/B testing – from preparation to execution to synthesis of insights,
- Visual design skills and prototyping experience with expertise in using Figma,
- Experience in leading design thinking processes – incl. preparing and facilitating effective workshops with cross-functional teams, designing relevant artifacts and high-quality content to communicate ideas and insights to various audiences, using digital whiteboard tools such as FigJam and Miro,
- Proactive “self-learning” mindset and positive attitude towards figuring out and learning new things,
- Ability to multitask with efficiency, overview, structure, and attention to details,
- Be customer-obsessed, have genuine interest in designing distinctive user experiences, developing world-class services and products, realizing bold ideas and innovative strategies,
- Updated knowledge of creative industries, marketing and media, and product trends.
Location
Grand Junction, CO
Type
Full Time
Industry
Agency / Consultancy
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