Service Designer

Syllable is a product-focused company delivering healthcare solutions that meaningfully improve patient journeys. As a Service & Interaction Designer, you’ll rely on user-centered design methods to craft extraordinary end-to-end service experiences enabled by our AI-powered Patient Assistant—from concept to execution. To achieve this, you’ll collaborate with a cross-functional team to translate research into insights and orchestrate processes, technologies, and interactions to imagine innovative assistive services. Through rapid prototyping and experimentation, you’ll guide key product development decisions and drive alignment at every step.

• Craft compelling user experiences, and visualize them through user journeys, storyboards, service blueprints, ecosystem maps, user flows, wireframes and prototypes that communicate design details and rationale
• Collaborate with UX Researchers to plan, conduct, and synthesize research with existing/potential service users and existing/potential service providers (front and back-end)
• Identify frameworks best suited to project needs as well as metrics to help measure service performance through time
• Frame and consolidate service value propositions for service users and service providers
• Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touch points, service scripts, pilot protocols etc.) with users and providers to validate service components and define detailed service requirements

Qualifications
You must meet these minimum qualifications to be considered:

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience
• 5+ years relevant experience – consulting, agency, or startup experience, in product design or UX
• Self-motivated with an ability to lead and ideate products from scratch and improve features within a user-centered design process
• Experience creating experience maps, user flow diagrams, user journeys and service blueprints, interaction models, wireframes, and rapid prototypes
• Demonstrate superb problem-solving skills through reasoning from first principles
• Excellent skills in communicating and influencing product design strategy
• Track record on defining end-to-end service experience for new products, services, new ventures, and business processes
• Portfolio highlighting multiple projects and your direct contributions