Health
Service Designer
Archived
Full Time
Headspace
About the Service Designer at Headspace Health:
Headspace is looking for a passionate research-driven designer to define future products and services at Headspace through a deep human-centered lens. Reporting to the Inclusive Service Design Lead, the Service Designer will join teams of design researchers, product designers, behavioral scientists, and care providers to define and design new opportunities for Headspace to increase human health and wellbeing. You should bring a passion for personal and societal transformation, for working with others to solve complex problems, a love for behavioral design, and a desire to build rich, useful experiences.
The Service Designer will be responsible for delivering compelling future services for Headspace Health across digital, physical, and human touchpoints. You will define the detailed backstage systems, processes, and flows and the detailed frontstage user experiences equally. You’ll lead user interviews, service blueprinting, customer journey mapping, design workshops, and work in cross-functional teams to serve diverse populations and solve complex health and wellness problems. You’ll work to intentionally develop services with principles of diversity, equity and inclusion embedded from the start.
This role is both one of strategic design thinking and design doing. You will be able to move fluidly from research in the field to workshops with product designers, and effectively share the stories you uncover across the company.
How your skills and passion will come to life at Headspace Health:
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- Collaborate with fellow designers and researchers as we generate research-backed, mindful, product and service experiences across physical and digital touchpoints including human coaches and therapists
- Generate physical and digital concepts that bring services to life
- Translate research insights into service and product design opportunities (ex. wireframes)
- Work with cross-functional teams to build service blueprints and pilot new services
- Execute research including: contextual inquiries, diary studies, cultural probes, participatory design, co-design, concept validation, and usability testing
- Lead research synthesis, ideation & codesign sessions to identify opportunities for Headspace Health
- Document insights and opportunities and communicate them in novel ways
- Identify unique and overlapping needs of people of differing cultures, demographics, and abilities
- Co-design behavioral interventions alongside our behavioral scientists
- Prototype behavioral design experiments at low, medium and high fidelity
- Partner with clinicians and care services to develop best in class tools and services to support both care providers and their clients health and wellbeing
What you’ve accomplished:
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- 1-5 years in design consultancies, product companies or healthcare organizations using human insights to guide design work
- Success leading generative design research, synthesis, and ideation
- Have documented services through service blueprints, customer journey maps, and diagrams and clearly outlined areas for design interventions
- Excellent collaboration skills to co-create solutions with interdisciplinary teams
- Strong relationship-building skills to socialize ideas within the organization and manage external partnerships
- Strong sense-making skills to find meaning in data
- Clear focus on bringing principles of diversity equity inclusion and belonging (DEIB) into the design and research process
- Experience in healthcare, education, civic/government and/or behavior change is a plus
- Hands on UX experience in Figma and/or related programs a plus
Location
Grand Junction, CO
Type
Full Time
Industry
Health
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