Service Design Manager

What you’ll bring

What you will bring:

• Experience managing teams and/or ecosystem- projects.
• 7+ years’ experience leading Service Design methods and processes with multi-disciplinary teams to produce holistic experiences and execute on experience strategies.
• Knowledge and experience within a relevant service design discipline (Systems Design, Business Design, Organizational Design, UX/Interaction Design)
• Experience planning and facilitating in-person and virtual workshops with cross-functional teams.
• A strong understanding of or experience designing with and for data-driven products and services.
• Ability to work from low fidelity to high fidelity.
• Ability and interest in mentoring junior team members.
• Experience creating prototypes that showcase design concepts and interaction patterns.
• Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
• Ability to quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs.
• Ability to clearly communicate your design decisions with the team and craft elegant presentation and storytelling capabilities.
• Understanding of an Agile/Scrum development process.
• Proficiency with current design and collaboration tools (Figma, Sketch, Invision, etc.)
• A portfolio that highlights a strong understanding of User Experience Design including (but not limited to): service blueprints, user flows, journey mapping, and translating customer research, analytics, and insights into visual artifacts.

How you will lead

What you will do:

• Manage and grow a team of service designers.
• Leverage and coach others on existing and emerging service design methods and tools like design research, service blueprinting, ecosystem mapping, ideation, prioritization, rapid prototyping, storyboarding, and frameworking to strategically define ideal experiences.
• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Plan and facilitate workshops with cross-functional teams.
• Establish relationships with x-functionally partners and constantly bring stakeholders along the design journey, leveraging diverse perspectives and skillsets.
• Define and create tangible expressions of new value propositions and strategies through visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence stakeholders, and create energy for an idea or an initiative.
• Help define, shape, and grow Service Design at Intuit. We want you to innovate on both what we do and how we do it.

You are:

• A strategic problem-solver. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You are business-savvy while keeping your users’ needs at the forefront of your designs.
• A successful juggler. You don’t get overwhelmed or flustered easily. You’re able to keep track of multi-projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team.
• You are genuinely interested in designing beautiful experiences that impact people’s lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs.
• You enjoy working on agile teams. You’re a team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts.
• A proactive team player who is eager and excited about producing awesome work. No task is too small or large for you. You are able to work alone or with partners to solve problems and develop clear action and execution plans for a task, informing your manager of progress appropriately.