Service Designer

Are you a service designer with a knack for strategic thinking?

Our client is a leader in Agile Software Development, User-Centered Design, and DevSecOps. As an enterprise digital transformation company, they transform organizational challenges into powerful digital capabilities through fresh experiences and innovative technology. We are looking for a skilled and talented Service Design Strategist to help influence digitally delivered services that are vital to the customer experience. This role takes part in a collaborative culture, focusing on research discovery and solutions for strategic aspects of a customer’s journey and internal team touchpoints.

What you will be doing:

● Influence the current state of the customer’s journey and assess opportunities for improvement

● Understand and improve customer experiences through data-driven insights and metric collections

● Partner in cross-departmental collaborations to define scope of work, sprints, and development resources

● Collaborate with cross-functional teams of Human-Centered Design (HCD) practitioners to understand and synthesize customer needs, strategize improved service delivery, and create innovative solutions

● Communicate with key stakeholders ensuring business goals and visions are met

● Be part of a design team that respects, supports, and pushes for continuous improvement

● Design external and internal-facing experiences that allow us to increase speed of delivery while increasing the quality of our products and services.

What skills you must have to be successful:

● Excellent communication with comprehensive service & process design documentation

● Able to apply expertise leveraging human-centered design (HCD) techniques to rapidly research, design, and prototype new service experiences, implement digital capabilities, and lead research and contextual design studies to comprehend social and organizational behaviors, pain points, needs, and aspirations

● Provide enterprise-level thinking to collect and analyze the entire ecosystem of a product, service, or system and introduce creative solutions that promote positive outcomes – harmonizing people, technology, and business needs

● 5+ years of experience with service design, design thinking, design research, business design, business user requirements, or customer experience strategy

● Experience with implementing end-to-end service designs and plans for digital solutions

● Ability to communicate detailed requirements into a digestible, fluid message that can be tailored for multiple levels of the organization

● Familiarity with working in an Agile environment and software-related service delivery

● Experience with illustration work or creative visualization and communication of data from generative research, insights, and findings; proficiencies developing, designing, and maintaining wireframes to delivery of high-fidelity UI mockups

● Proficiencies in design tools, such as Adobe Creative Suite, Figma, Miro, process mapping tools