Service Designer

Description of needs

The business and owner service department at the Statens Pensjonskasse, and associated product area, is responsible for the services we deliver to our 1,300 member businesses. The employees at the businesses work with salaries, HR and finances, among other things. The department/product area wants to gain a better understanding of the businesses’ needs, so that they can set the right goals and ambitions. An experienced service designer is needed for this work.

The consultant’s main areas of responsibility include planning and leading the mapping work in close collaboration with product area management and junior service designers, and in accordance with good design methodology. The first step will be to familiarize yourself with existing insights, uncovering areas where more insight is needed. Responsibility for visualization and dissemination of findings.

It is expected that the consultant provides training to and shares expertise with others in the product area.

The consultant must follow the work methodology and delivery methods in SPK. It is expected that the consultant is independent in carrying out his contribution and his tasks, as well as giving a clear status and sharing his results with the team and the management around the team. SPK reserves the right to check the work results continuously during the work and/or when the work has been completed.

Competency requirements:

Experience with:

· Service design

· Lead design processes

· Insight work

· Derive and communicate main findings

· Visualization

· Prepare service blueprints and customer journeys

Important features:

· Includes and involves others in his work

· Collaborates well with other disciplines

SPK expects the Consulting Service to be performed in a professional manner and in accordance with the norms and guidelines that apply in the industry at all times.