Transport and mobility
Service Designer
Archived
Full Time
Audi Business Innovation GmbH
What to expect on your mission
- As part of the Experience Design Team, you are responsible for ensuring that digital products and processes are iteratively developed and validated from the customer or user perspective.
- You are responsible for the conception and design of the holistic customer and user experience of digital products in the context of mobility.
- You are the first contact person for experience design methods and you know which tools and methods are necessary in the next step.
- You will carry out analyzes of customer needs, trends, innovations, technologies and competitors and derive strategic recommendations for action.
- In close cooperation with our researchers, you will design and coordinate studies and customer surveys and evaluate them.
- You will work in an interdisciplinary team with business designers, researchers, project managers, software developers, product owners and designers.
- You develop and present CX strategies, concepts, customer journeys and service blueprints.
- In close coordination with our developers and interaction designers, you will design the UX & UI strategy for (digital) products, you will be responsible for a cost / benefit assessment of individual features and implementation support during development.
- You take responsibility for the progress of a (sub) project.
- You plan and lead workshops with stakeholders.
What you bring
- Degree in interaction design, product design, user experience design or similar
- Several years of professional experience in the field of service design or digital product and innovation development with end-to-end responsibility
- Comprehensive knowledge in the field of design and innovation management
- Entrepreneurial and product-strategic thinking paired with an analytical and solution-oriented way of working
- Deep understanding of processes and methods in the design, business and IT environment
- Excellent knowledge of prototyping at different stages of development
- Knowledge of app / website development, basic knowledge of IT development
- Confident use of visualization tools and strong presentation skills
- Very good German and English skills as well as communicative and diplomatic demeanor
Which would be desirable
- Ideally, experience in the SAFe environment
Location
München, BYMünchen, BY
Type
Full Time
Industry
Transport and mobility
More jobs at Audi Business Innovation GmbH
Service Designer
Audi Business Innovation GmbH
Munich, Germany
Agency / Consultancy
4 months ago
Service Designer
Audi Business Innovation GmbH
München, BY
Transport and mobility
2 years ago
Service Designer
Audi Business Innovation GmbH
München, BY
Transport and mobility
2 years ago
More jobs in GermanyMore jobs in Remote
Senior Service Designer (f/m/d)
Heidelberg Materials
Heidelberg, Germany
Wholesale
Service Designer
ALDI SÜD
Mülheim an der Ruhr, Germany
Retail
1 month ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.