Service Designer

We design the digital customer journey of AUDI AG and thus make the company fit for the future. With our specific competencies and a clear set of methods for digital product development, we shape the implementation of the digital service portfolio of AUDI AG. In doing so, we digitize core business processes, promote the creation of future-proof new services and identify innovative ideas for the future. Our aim is to increase clarity and effectiveness, to develop solutions for customers and to create value.

What awaits you on your mission

• As part of the Experience Design Team, you are responsible for iteratively developing and validating digital products and processes from a customer or user perspective.
• You are responsible for the conception and design of the overall customer and user experience of digital products in the context of mobility.
• You are the first point of contact for experience design methods and know which tools and methods are necessary in the next step.
• You carry out analyzes of customer needs, trends, innovations, technologies and competitors and derive strategic recommendations for action.
• In close cooperation with our researchers, you design and coordinate studies and customer surveys and evaluate them.
• You work in an interdisciplinary team with business designers, researchers, project managers, software developers, product owners and designers.
• You develop and present CX strategies, concepts, customer journeys and service blueprints.
• In close coordination with our developers and interaction designers, you design the UX & UI strategy for (digital) products, are responsible for a cost/benefit assessment of individual features and support implementation during development.
• You take responsibility for the progress of a (part) project.
• You plan and lead workshops with stakeholders.

Profile

• Degree in service design, user experience design, product design or similar
• Several years of professional experience in the field of service design or digital product and innovation development with end-to-end responsibility
• Extensive knowledge of design and innovation management
• Entrepreneurial and product-strategic thinking paired with an analytical and solution-oriented way of working
• Deep understanding of processes and methods in the design, business & IT environment
• Pronounced knowledge in the field of prototyping at different stages of development
• Confident use of visualization tools and strong presentation skills
• Business fluent German and English skills as well as communicative and diplomatic demeanor

Which would be desirable

• Ideally experience in the SAFe environment
• Skilled in app/website development
• Experience with digital ecosystems