Transport and mobility

Service Designer

Archived

Full Time

Audi Business Innovation GmbH

Audi Business Innovation GmbH (ABI) was founded in 2013 as a wholly owned subsidiary of AUDI AG with the aim of rethinking the core business of the automotive industry. As a digital product development and innovation company, ABI offers comprehensive product and IT expertise for user-centered solutions. Our overarching goal is to strengthen AUDI AG’s sales and distribution processes by providing relevant digital solutions and reliable IT platforms. We offer concepts for digital services and business models, create product development processes and implement digital services along the value chain, always with a focus on efficiency in marketing and sales processes. Through our product and IT expertise for consumer-oriented solutions, our entrepreneurial action,

We design the digital customer journey of AUDI AG and thus make the company fit for the future. With our specific skills and a clear set of methods for digital product development, we shape the implementation of AUDI AG’s digital service portfolio. We digitize core business processes, drive the creation of future-proof new services and identify innovative ideas for the future. Our aim is to increase clarity and effectiveness, develop solutions for customers and create value.

WHAT TO EXPECT ON YOUR MISSION

As part of the Experience Design Team, you are responsible for ensuring that digital products and processes are iteratively developed and validated from the customer or user perspective.
You are responsible for the conception and design of the holistic customer and user experience of digital products in the context of mobility.
You are the first contact person for experience design methods and you know which tools and methods are necessary in the next step.
You will carry out analyzes of customer needs, trends, innovations, technologies and competitors and derive strategic recommendations for action.
In close cooperation with our researchers, you will design and coordinate studies and customer surveys and evaluate them.
You will work in an interdisciplinary team with business designers, researchers, project managers, software developers, product owners and designers.
You develop and present CX strategies, concepts, customer journeys and service blueprints.
In close coordination with our developers and interaction designers, you will design the UX & UI strategy for (digital) products, you will be responsible for a cost / benefit assessment of individual features and implementation support during development.
You take responsibility for the progress of a (sub) project.
You plan and lead workshops with stakeholders.

WHAT YOU BRING

Degree in service design, user experience design, product design or similar
Several years of professional experience in the field of service design or digital product and innovation development with end-to-end responsibility
Comprehensive knowledge in the field of design and innovation management
Entrepreneurial and product-strategic thinking paired with an analytical and solution-oriented way of working
Deep understanding of processes and methods in the design, business and IT environment
Excellent knowledge of prototyping at different stages of development
Confident use of visualization tools and strong presentation skills
Business fluent knowledge of German and English as well as communicative and diplomatic demeanor

WHICH WOULD BE DESIRABLE

Ideally, experience in the SAFe environment
Knowledge of app / website development
Experience with digital ecosystems

WHAT WE OFFER YOU

Modern, centrally located offices in Munich with simultaneous flexibility through home office
Opportunity to work in a flexible, self-organized system ( our way of working )
Competitive compensation packages
Employer-funded pension
Work-life balance (e.g. flexible working hours, ABIkids day care, possibility of a sabbatical)
Internal training offers (e.g. personal coaching, mindfulness training)
Annual training budget for conferences, courses, training courses
Discounted leasing of a vehicle through AUDI AG
MVV annual ticket or flexible monthly mobility budget
Monthly lunch allowance in the form of digital meal tickets
Audi corporate benefits (discounts for gym, shopping, travel, etc.)

Location

München, BY

Type

Full Time

Industry

Transport and mobility

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