Service Designer

If you are a Service Designer with a great mix of design thinking, lean start-up and traditional management consulting skills we have a place for you in our Helsinki studio!

As a Service Designer at Idean, you are responsible for the creation of revolutionary services. This involves designing practical, functional and desirable digital services mapped with customer’s business objectives and technology roadmaps. We expect the successful candidate to be truly professional at gathering and utilizing business and customer insights, and to have the ability to re-frame service challenges, articulate opportunities, define strategies, create concepts, and lead the development of innovative new services from initial brief to delivery.

We are proud of our many and diverse customers. This diversity aspect motivates you as you adapt your approach to each project’s individual requirements. Your passion is to build solutions that create advantages for our customers and provide unmatched experiences to end-users. You fluently combine human, business, and technology viewpoints, and master customer listening. You are familiar with leading contextual user research, mapping user experiences and customer journeys as well as leading co-creation workshops, idea generation, prototyping as well as blueprinting service solutions to name a few.

As an experienced designer, you will have your own client/project responsibilities and you’ll manage and deliver projects together with other creative team members. You should possess a natural ability to articulate the value of design in transformations. You are a natural communicator and love to receive/offer constructive feedback from/to colleagues. Your background can vary from design, business, or technology.

We’re looking for people who care about their work and the people they work with. We want you to be proud of the things you design and develop.

You can

• Understand the service-related problems/challenges of customers and end-users
• Solve problems with natural innovative and analytical skills
• Work with customers, business stakeholders, and staff to develop customer and business-centric concepts
• Produce a range of service design deliverables for different touchpoints
• Run creative workshops
• Take responsibility for the overall quality of service design projects
• Develop and publish viewpoints via internal and external channels
• Work directly with clients on an individual level
• Communicate the fundamental concepts of service design to key stakeholders
• Collaborate with other team members in projects and across
• Support sales of service design related projects
• Participate in developing Idean’s service design offering

You have

• At least 4+ years of relevant experience
• Experience with high-level customer engagement and service design for digital services
• Experience with service design tools and methods
• Proficiency in using design and presentation tools efficiently
• Experience in working on a broad range of research and innovation-oriented projects
• Creative and strategic thinking capability
• Experience in working with creative people and environments
• Strong presentation, influencing, negotiation, and social skills
• Ability to successfully work with various projects and clients at the same time
• Fluent Finnish skills and excellent written and verbal communication skills in English
• Willingness to travel and work at client’s premises (when or if this will be the case after the pandemic settles)
• Eagerness to learn and grow
• Eagerness to mentor and elevate other creative people into service design thinking

We offer

• Competitive salary
• Multidisciplinary design & development team to grow with
• Inspiring career paths and support for personal development
• Brand new, modern office in Ruoholahti
• Home Internet connection
• A comprehensive health and wellness program, including health insurance and childcare for sick child
• Lunch & recreational benefits
• Car & housing benefit
• …and multiple other cool benefits