Finance

Service Designer

Archived
Full Time

OP Financial Group

About the position

You work in OP Financial Group’s multidisciplinary product and service development teams. In your work, you are responsible for ensuring that the development of the products and/or services belonging to your team is customer-focused and that the end result produces value for customers and meets the business goals. While working, you strengthen and carry forward the culture of customer-oriented working methods and doing things at the team level.

You help the team define and clarify the problems to be solved, plan alternative solutions and validate feasible solutions. If necessary, you can involve both customers and OP Financial Group’s personnel in your work. You understand the value of data to support your work, you know how to utilize it, and you smoothly sift through the information you collect to the essentials.

In addition to service development, you know the field of sales and marketing development and are motivated by results-oriented work. You will be able to prepare a work plan for yourself and the team based on the design approach and successfully carry out your plan with the participation of others. You know the principles of the agile way of working and know how to adapt your work to it. You will also be able to support your team in the continuous development of its operating methods and prioritization of tasks. 

Your playmates are OP Financial Group’s multidisciplinary product and service development teams, OP Financial Group’s own design network and your peer group, the Service Designers chapter. You can find out more about our design work here

What we expect from you

The task requires a customer-oriented way of thinking and working, studies in service design, facilitation skills and the ability to apply your own know-how. Your expertise is broad and versatile: you have experience in both sales and marketing as well as product and service development. You want to strengthen a customer-oriented way of working in your environment.

You know how to clarify problems, you naturally take on the role of a participant and you are able to support prioritization taking customer value into account. You are capable of working independently and work smoothly as part of a multidisciplinary team. You are a team player and have good communication skills. You are an analytical, creative thinker and a deep empath.

Success in the task requires you to:

• completed design thinking/service design studies and knowledge of design methods
• experience in facilitation and participation
• ability to refine customer understanding from collected information
• experience in sales and marketing development alongside product and service development
• the ability to actively communicate with the team about the progress and results of one’s own work
• the desire to develop one’s own and the team’s operating methods to be more customer-oriented and create value for customers

Location
Helsinki, Finland
Type
Full Time
Industry
Finance
Apply for Job
Sorry! This job has expired.

More jobs at OP Financial Group

Service Designer

OP Financial Group

job location
Helsinki,
industry
Finance

Service Designer

OP Financial Group

job location
Helsinki,
industry
Finance


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in Finland


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from Finland

Senior Service Designer

Terveystalo

job location
Helsinki, Finland
industry
Health

Service Designer

Etteplan

job location
Jyväskylä, Finland
industry
Industrial Machinery Manufacturing

Lead Service Designer

Metso

job location
Espoo, Finland
industry
Industrial Machinery Manufacturing

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down