Industrial Machinery Manufacturing

Service Designer

Archived
Full Time

Etteplan

We are looking for a Service Designer who can help us design and deliver user-centric solutions for our industrial clients. You will work in a multidisciplinary team of designers, developers, and business analysts to understand the needs and challenges of our customers and create services that meet their goals and expectations.

AS A SERVICE DESIGNER, YOU WILL BE RESPONSIBLE FOR:

  • Conducting user research and stakeholder interviews to identify pain points and opportunities for service improvement
  • Gathering stakeholder needs for digital services and products and turning those into use case, user story and solution definitions
  • Using user journey maps, personas, high level wireframes and other service design tools to communicate the current and desired states of the service
  • Prototyping and testing service concepts and solutions with users and stakeholders, and iterating based on feedback
  • Collaborating with other designers, technical architects and developers to ensure the feasibility and usability of the service
  • Presenting and documenting the service design process and outcomes to clients and internal teams

TO SUCCEED IN THIS ROLE YOU HAVE:

  • a relevant degree in service design, interaction design, or a related field
  • at least 3 years of experience in service design
  • a strong knowledge of service design methods and tools, such as user research, prototyping, testing, and evaluation
  • a creative and analytical mindset, with the ability to empathize with users and solve complex problems
  • excellent communication and collaboration skills, with the ability to work effectively in a team and with clients
  • fluent communication skills in Finnish and English

IN ADDITION, WE APPRECIATE IF YOU

  • have some experience with working in the industrial sector
Location
Jyväskylä, Finland
Type
Full Time
Industry
Industrial Machinery Manufacturing
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