Lead Service Designer

If you are an experienced service and business designer looking for the next chapter in your career, you may be just the right person to lead our B2B organization into the next, even more customer-centric level!

You have developed new service and business concepts through human-centric design approaches in many different projects and many different environments, you have created data-based insights through qualitative and quantitative customer research and participated in many digital product and service improvement projects. You have fantastic ideas tempered with pragmatic steps to turn progressive ideas into action. You are as comfortable leading a team of experts as digging into the details yourself.

Key Responsibilities

• Lead and participate service design projects that improve our B2B business operations
• Participate organizational and process development projects that turn our business operations lean and customer value adding
• Participate Business Unit Strategy and OKR formulation by bringing the customer to the centre of our operations

What are we looking for?

• Over 6 years of service design experience in various business environments, in particular B2B
• Comfortable leading various experts and virtual teams
• Proven track record in turning services into customer-centricity and a personal toolset for succeeding in this
• Excited to work with people and share your expertise by facilitating workshops and communicating about your findings frequently
• Excellent written and verbal communication skills in English

Bonus points

• Understanding of B2B business models
• Understanding of cyber security field