Service Designer

Create the bank of the future with us! We are expanding our internal innovation team with the aim of standardizing design thinking in the way Komerční banka works in creating its strategy, products / services, corporate culture and processes.

We want design thinking to be applied in agile teams when creating new products and services, so that the customer is at the center of all innovation activities in the company.

We are looking for an experienced service designer who will cover the entire service design from workshop facilitation, through prototype design to research moderation.

Your key activities and responsibilities

• Implementation of agile teams through the design process, facilitation of workshops
• Education of teams in the field of design thinking and service design
• Collaboration on solution design and visualization
• Organization and moderation of research and user testing at various stages of the service design process
• Cooperation on standardization of service design in the bank

What you should have experience with

You have already led the teams to:

• They understood the motivations and behavior of users
• They identified business opportunities
• They understood the market and worked with inspiration
• They designed and visualized innovative solutions
• They tested the solution in iterations

What the position requires

• Demonstrable experience in the application of design thinking, or. user research and user testing
• Extensive design and wireframing skills
• Experience with tools like Miro, Figma, Axure or Lookback
• Fluent knowledge of Czech
• Knowledge of English in words and writing for a very long time
• High level presentation and facilitation skills
• At least basic knowledge of agile ways of working
• Advantage – knowledge of the financial sector or experience in banking

What Komerční banka offers you

• A unique opportunity to be part of one of the biggest agile transformations in CEE and to contribute to shaping the world of financial services of the future
• The background of a strong and stable international banking group – the holder of the current TOP Employer 2021 award
• Flexible working hours and Home office use (3 days a week is not a problem)
• A unique opportunity to participate in interesting projects and activities
• Space for self-realization and the possibility of professional and career growth
• Work in a friendly, inspiring and professional environment
• Opportunity to participate in a number of charitable and volunteer activities of the company
• Rewards as a bonus for a great job or for a colleague’s recommendation
• Rich benefits system: 5 weeks holiday and 2 extra days off, pension and employee risk insurance, employee banking products (incl. Mortgages), Gold Card (with travel insurance for family and car and household assistance), fully paid 100 CZK meal vouchers, flexible working hours, CZK 6,720 points / year to Cafeteria for health, leisure and education and discounts at KB partners, a discounted MultiSport and support for sports associations, the opportunity to use business facilities and work on your phone, to which we will contribute, corporate tariff with tailor-made data and an offer for the family