Technology
Service Design
Archived
Full Time
Robot Laura
RESPONSIBILITIES AND TASKS
- Lead empathy research to deeply understand customer / user behavior, pain points, desires analyzing experiences, challenges and opportunities.
- Design new stages or new journeys, with analyzes, hypotheses, benchmarks, etc .;
- Tangible ideas through low-fidelity prototypes for products and services, allowing for quick iteration with users (making mistakes quickly).
- Analyze the entire system and every detail from the user’s perspective.
- Describe in requirements the functions needed to deliver a designed experience.
- Clearly identify assumptions and work to creatively test them
- Evaluate the functionalities, quantitatively and qualitatively, through analysis of logs, interviews with users, field research, etc .;
- Create and maintain graphic representations of Customer Journey Maps, Customer Personas, Service Blueprints and for tangibilization and effective communication about products / services.
REQUIREMENTS AND QUALIFICATIONS
- Higher education in the areas of graphic design, interaction design.
- Intermediary English
- Great communication to maintain team engagement and alignment between all areas;
- Be creative, curious, self-taught, attentive to details, have a sense of urgency and ownership.
- Know how to break big problems into small pieces.
- Know how to work in an environment of limited resources and time.
- Be a problem solver.
- Deepen in data to understand the behavior of our internal and external users.
- Be passionate about technology and understand how we can use it to generate value for the business.
- Have already worked with Apps, software.
It’s not necessary, but it would be nice if you …
- He has worked in start-ups or technology companies.
- He has worked as a systems developer (frontend) or similar area.
- He has worked with Product Discovery, Design Thinking, Lean, Agile Development, Service Design, UX, UI or similar.
Location
, PR
Type
Full Time
Industry
Technology
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