Technology

Senior Service Designer

Archived
Full Time

Zup Innovation

We are looking for a talented, curious, provocative person, full of Service Design tools and methodologies to facilitate and drive discovery dynamics with potential clients, helping us find the perfect match for our Banking-as-a-Service platform.

The responsibilities of this professional will be related to pre-sales, where he will have to gather requirements with users, devise solutions to solve real business problems, prototype solutions, validate the efficiency of his solutions and create materials necessary to present his ideas and solutions.

Responsibilities

  • Conduct collaborative activities of immersion, ideation, prototyping and validation of ideas and concepts;
  • Develop interviews, creation of personas, benchmarks and various surveys that help to understand in depth the needs of customers;
  • Gather requirements promoting the collaboration of all stakeholders involved in the process such as: Managers, Engineers, Designers and Customers;
  • Illustrate concepts and ideas using storyboards, flows, maps and even interfaces;
  • Design user-friendly and easy-to-use solutions at different levels of fidelity (Low, Medium or High);
  • Prepare prototypes in low fidelity to present, validate and collect feedback with team members, managers and customers;
  • Identify problems in the product use experience (UX) and propose appropriate solutions.

What we hope you know

  • Advanced and practical knowledge in design approaches such as: Design Thinking, Service Design, Lean Inception and Design Sprints;
  • Have good verbal and visual communication to present original and creative solutions with different stakeholders;
  • Practical experiences with conducting dynamics and workshops;
  • Practical and advanced knowledge in low and high fidelity prototyping techniques and methods;
  • Practical and advanced knowledge of usability testing methods and tools;
  • Teamwork spirit;
  • Ability to self-manage time and activities;
  • Proven previous experience working as a UI/UX Designer in the creation of digital products such as web and mobile applications;
  • Digital portfolio (Miro, Figma, Site, Behance or PDF) featuring design cases that you have already participated in and detailing your individual contribution.

Which would be really cool if you knew

  • Atomic Research;
  • Practical and advanced knowledge in digital creation and prototyping tools (eg Figma, Invision, etc);
  • Practical and advanced knowledge in Lean and Agile methodologies (Ex: Agile, Scrum, XP, etc);
  • Experience using Design Thinking as a sales tool;
  • Experience with digital products aimed at the financial market.
  • Sense of organization and information architecture;
  • Storytelling construction to defend ideas and concepts.
Location
, MT
Type
Full Time
Industry
Technology
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