Senior Service Designer

We have an open position to receive a Senior Service Designer who is willing to take on new challenges.

We want people who are passionate about digital products, processes, people and who know how to work in agile teams to be able to collect information, identify opportunities for improvement, optimize journey flows, making discoveries into consistent solutions.

Here, the Senior Service Designer is responsible for:

– Create solutions and contribute ideas that build a better service experience;

– Participate in design sprints, brainstorming and ideation processes to build products and services together with the client’s team and team;

– Plan, design, facilitate and synthesize workshops;

– Discuss ideas, tools and methodologies that can optimize the development of projects;

– Discuss business challenges with stakeholders;

– Map and analyze existing flows, processes and journeys in order to define the best outputs in projects;

– Design journeys that allow decision-making according to the understanding of the client’s business;

– Discover user needs through research focused on products and services, developing deep insights;

– Define interaction journeys based on relevant business, technical and design considerations;

– Assist the Design team to design digital products that respect the journey designed for the service offered;

Requirements

– Possess fluid and objective communication, based on data to dialogue with customers during projects;

– Have participated in the development of digital product projects, having had contact with agile methodologies, problem diagnosis, approach;

– Design Thinking, service design and idea prototyping;

– Experience in research processes focused on products and services with users and customers;

– Have experience with creating flows and information architecture;

– Have experience conducting dynamics and workshops for customers and users;

– Domain in remote co-creation tools, such as Miro and/or Mural;

– Knowledge of research tools and usability tests.

Desirable

– Know interface design tools such as Figma, Sketch, among others;

– Knowledge of digital product development methodologies;

– Experience in building new businesses;

– Experience with remote facilitation;

– Fluent English and/or Spanish for conversation, reading and writing.

Other information

• Monitoring the professional’s skills map for continuous evolution and development;
• Opportunity to work on large projects with strong market players;
• Remote work 100% of the time;
• 30 days of rest after one year;
• Culture of innovation and continuous learning;
• Investment in training;
• Incentive to participate in remote events.