Service Designer

Do you want to help transform Brazil? So come and be part of our team!

Your knowledge can help us a lot. However, we want more than that. We are looking for people who work, every day, with the certainty that everything they do is super important and impacts the lives of many people and who are dedicated to improving our customers’ satisfaction, using approaches such as design thinking, user analysis and multidisciplinary collaboration, aiming to investigate the needs, expectations and habits of our users, developing solutions that are efficient to meet them.

• It will focus on Service Strategy and Creative Thinking, to understand user needs and design customer-centric solutions.
• Create maps and user navigation flows, conduct usability tests and design, develop and implement innovative and attractive solutions, shaping the flow of user interaction and processes, integrating visual communication.
• Establish standards in collaboration with product teams, engaging in the full cycle of analysis, development and testing to introduce new features that add value to users.
• Conduct interviews, meetings and usability tests to collect metrics to improve usability and validate proposed solutions.
• Provide support for questions and problems related to user interaction.
• Facilitate workshops and co-creation sessions to foster collaboration and the generation of innovative ideas.
• Develop and iterate design concepts for products, services and experiences, ensuring structural cohesion and effective usability.
• Utilize data and user feedback to inform and continually improve designs.
• Conduct usability testing and design assessments to validate proposed solutions.

• In-depth knowledge of user experience processes, service strategy, creative thinking and Product Design.
• Mastery of tools and methodologies for working with Product Owners and measuring project success.
• Advanced proficiency in the use of product design tools, especially Figma.
• Excellent communication skills, given the intense interaction with technical, product and design teams.
• Experience and familiarity with product teams that adopt agile methodologies.
• Experience in defining and implementing UX metrics.
• Knowledge of the English language.
• Portfolio demonstrating skills and experience in digital products
• Complete Higher Education in Communication, Designer, Data and related areas.

• 100% remote work