Service Designer

Hello, We are looking for a well-rounded, proactive Designer/Researcher who has a particular passion for understanding people’s needs in depth. We are a company that has been creating impactful brands, digital products and services that leverage companies for over 10 years. At Matilha we believe in Design as the main tool for change and prosperous businesses. We explore different points of view to co-create solutions with excellence, using design as a philosophy.

Members of the research team always seek to be aligned with the needs of clients and the different actors involved in all stages of the project, in order to contribute technically and strategically to the execution. We believe that our work can improve people’s lives, and that is what we seek to do every day using design and technology as tools.

For this work you will have a team of researchers and service designers for assistance, discussions and creation together, and we work in two ways, through allocation in partner companies or within internal projects with varied teams and with a holistic vision for serve external customers.

For this opportunity, we are looking for professionals who live in or outside of Curitiba. 

About the Service Designer/Full Researcher position:

• Carry out technical/operational management of projects;
• Determine specific needs for the allocated projects (funds, additional services, consultation materials, etc…);
• Carry out product budgeting in partnership with the sales team (definition of scope and hours of research projects and service design);
• Organize the Research Chapter;
• Build directions to direct PO/PMs in building products;
• Format the design ecosystem in the organization through processes, standards and governance;
• Share best practices and generate consistency in directions for other squads/tribes;
• Design the best journey for the user, mapping interactions according to the channel, profile and context in which the customer is located;
• Generate content and Presentations for internal and external customers, benchmarks, etc.;

• Intermediate/advanced English (we have clients outside Brazil);
• Full knowledge of research, tools, applications, conduction, analysis and presentation of results (qualitative and quantitative);
• Full knowledge of service design and its main tools, as expected (Stakeholder Maps, User Journeys, development of personas (or variants), creation of storyboards and scenarios and service blueprint);
• Advanced knowledge in prototyping techniques and tools for low and medium fidelity services;
• Experience as a researcher and service designer;
• Experience in developing requirements or metarequirements for developing products, services and solutions for external teams.