Sênior Service Designer

Hello, We are looking for a senior, proactive Designer/Researcher who has a particular passion for understanding people’s needs in depth. We are a company that has been creating impactful brands, digital products and services that leverage companies for over 10 years. At Matilha we believe in Design as the main tool for change and prosperous businesses. We explore different points of view to co-create solutions with excellence, using design as a philosophy.

Members of the research team always seek to be aligned with the needs of clients and the different actors involved in all stages of the project, in order to contribute technically and strategically to the execution. We believe that our work can improve people’s lives, and that is what we seek to do every day using design and technology as tools.

For this work you will have a team of researchers and service designers for assistance, discussions and creation together, and we work in two ways, through allocation in partner companies or within internal projects with varied teams and with a holistic vision for serve external customers.

About the Service Designer/Senior Researcher vacancy:

• Carry out the technical/operational management of projects;
• Determine specific needs for allocated projects (funds, additional services, reference materials, etc…);
• Carry out product budgeting in partnership with the sales team (definition of scope and hours of research projects and service design);
• Organize the Research Chapter;
• Build the directionals to direct PO/PMs in the construction of products;
• Format the design ecosystem in the organization through processes, standards and governance;
• Share best practices and generate consistency in directions for other squads/tribes;
• Conceive the best journey for the user, mapping interactions according to the channel, profile and context in which the customer is;
• Generate content and Presentations for internal and external customers, benchmark, etc;

• Advanced English (we have clients outside Brazil);
• Full knowledge of research, tools, applications, conduction, analysis and presentation of results (qualitative and quantitative);
• Full knowledge of service design and its main tools, as expected (Stakeholder Maps, User Journeys, development of personas (or variants), creation of storyboards and scenarios and service blueprint);
• Advanced knowledge in techniques and tools for prototyping low and medium fidelity services;
• Experience as a researcher and service designer;
• Experience in developing requirements or meta-requirements for developing products, services and solutions from external teams.