Senior Service Designer

We are a Stefanini Group company specializing in digital marketing. We use an integrated approach that combines technology, data intelligence, design, and a deep understanding of consumer behavior. Our focus is on maximizing the results of our partners, offering solutions ranging from strategic consulting to project execution and monitoring.

With a strong presence in Latin America and expanding in the United States, we are always at the forefront, applying the latest market trends and keeping a close eye on continuous innovation. 

• Understanding the value and nature of the relationships between people, organizations, and products.
• Journey mapping, identifying needs, and mapping areas for improvement;
• Structuring integrated contact points;
• Strengthening company culture through experiences;
• To create, rethink, or reinvent the services provided to internal and external clients, accessing and modifying human interactions to produce (“great services”) a quality experience that is satisfactory for everyone involved in the service ecosystem.
• To create standards to be implemented by stakeholders both on the front and backstage.
• Develop processes to help deliver a quality service that aligns with the brand’s values. 
• To guide organizations through innovation processes, building solutions that position the organization against the competition.

• Strategic profile with mastery of business language.
• Analytical Mindset
• Holistic, systemic vision and ability to synthesize information.
• Skill in mapping and building processes.
• It relies on facts and data to create simple solutions for complex problems (Data-driven design).
• An initiative to design and implement solutions of any size and within any segment.
• To play a strategic role in helping your design team gain customer understanding and an understanding of the broader ecosystem.
• Leading consumer research (preparing, conducting, and analyzing customer interviews and other experiments), which includes training other less experienced professionals in this area.
• To lead the ideation, prototyping, and design process for new business models.
• Transforming research data into valuable insights.
• The ability to simplify complex ideas through visual resources and Service Design tools.
• To encourage the exploration of new research directions and to help early-stage teams formulate hypotheses for experimentation.
• Prepare and facilitate workshops and work dynamics.
• To provide insights to enable collaborative decision-making around innovation portfolio decisions.
• To continuously help refine innovation processes and structures.
• Excellent written and oral communication skills: ability to defend a project to a client and present the work to an audience.
• Proficiency in user-centered design methodologies.

Key differentiators:

• Training / Certification in Service Design
• Work with OKRs and KPIs in your day-to-day work.

Soft Skills:

• Entrepreneurial spirit
• Curious and Proactive
• Coordinator of people and decisions.
• Communicative
• Resilient
• Organized
• Good interpersonal relationships
• A mindset of continuous learning and improvement.
• Being self-managing and contributing to the professional development of less experienced professionals in this area.