Service Designer

We are looking for a Mid-level Service Designer, based in São Paulo, to help us collaborate on service design projects, contributing to meeting deadlines, ensuring quality, and delivering solutions aligned with client needs.

Responsibilities:

• Analyze business requirements.
• Plan, conduct, and analyze qualitative research to understand user challenges and needs, producing actionable insights.
• Develop personas, user journeys, prototypes, and service blueprints, among other service design artifacts.
• Co-facilitate workshops with stakeholders and project teams.

Requirements:

• Work onsite at the client’s office once per week.
• Proven experience of 3+ years as a Service Designer or in a similar role, with a portfolio demonstrating service design expertise.
• Oral and written communication skills in English.
• Strong organizational and time management skills.
• Commitment to quality in deliverables.
• Flexibility to deal with changes, uncertainties, and complexities inherent in creating simple and enjoyable user experiences.
• Knowledge of design thinking methodologies.
• Familiarity with tools such as Google Suite, Miro, Slack, or similar.
• Ability to work both independently and collaboratively.
• Excellent writing, communication, and presentation skills; you communicate clearly and concisely.

Nice-to-Haves:

• Business-oriented mindset.
• Previous experience with large clients.
• Knowledge of agile methodologies.