Senior Service Designer

Hello, we are Livework!

To help us lead complex service design projects—ensuring deadlines, quality, and the delivery of strategic solutions that create real impact for clients—we are looking for a professional who will be responsible for:

• Planning, conducting, and analyzing qualitative research to understand user challenges and needs, generating actionable insights.
• Developing personas, user journeys, prototypes, and service blueprints, among other service design artifacts.
• Structuring and facilitating co-creation workshops with stakeholders and project teams.
• Creating conceptual prototypes to test and iterate service solutions.
• Collaborating with the project lead in managing schedules, problem-solving, mentoring and supporting junior team members, and ensuring technical excellence in the project.

Requirements

• Ability to work onsite at the client’s office once a week.
• Proven experience as a Senior Service Designer or in a similar role, with a portfolio showcasing service design expertise.
• Excellent oral and written communication skills.
• Strong command of English (oral and written).
• Deep knowledge of design thinking methodologies.
• Familiarity with tools such as Google Suite, Miro, Slack, or similar.
• Ability to work both independently and collaboratively.
• Business-oriented mindset.
• Outstanding organizational and time management skills, with the ability to prioritize and deliver on deadlines.

Nice-to-Have

• Previous experience with large clients and highly complex projects.
• Spanish language skills (preferred).
• Experience with agile methodologies.