Junior Service Designer

About the position

Responsible for helping create frictionless, digital, consistent and scalable experiences that take into account business objectives and customer expectations, providing real value to people.

It is a strategic role, focused on considering multiple perspectives to arrive at the ideal solution, prioritizing three key pillars: people, processes and points of interaction in the customer journey.

This role is technology agnostic, so its scope encompasses physical and digital channels. His 360° vision is a fundamental part of the design with omnichannel in mind.

In addition, together with the research and critical areas, it participates in the role of leading and promoting the vision of the experience to all stakeholders.

We have a challenge for you if …

• You have a dynamic profile with a good predisposition.

• You have results orientation.

• Accounts with team vision.

You will be responsible for:

Work together with the business, product and technology areas to build products and experiences focused on the needs of users and business objectives, simple and digital.

Collaborate with the entire UX researcher team, project leader, related areas and PM (design, content, measurement, research, and operations) in understanding the problem and building the solution, marking the gap with ideal experience.

Have a holistic vision without losing sight of the small details, (encourage moments of divergence and convergence of ideas).

Create and design a scalable, interactive and incremental MVP to add value from scratch.

Maintain cohesion between the teams and guarantee that the value to be delivered is aligned with the needs of the people, with an eye on the to be, which brings us closer to the experience we want for our clients.

Involve all the actors involved in the design process to co-create comprehensive solutions with an omnichannel perspective.

Design and align internal processes, eliminating waste to directly improve the experience of employees and indirectly that of customers.

Translate the problems of each expert in the organization into a single common language.

Provide insights that help decision making, based on data driven.

Accompany in stages of discovery and co-creation through workshops.

Understand how services and parts should function within a larger system and organizational content.

Ensure that each evolutionary point to get closer to the to be, without undesirable deviations.

Design memorable experiences that have an impact on people’s lives and connect them.