Service Designer

As a Service Designer with us, you have a key role in ensuring that our services are based on real needs and at the same time contribute to business benefit. You act as a bridge between different areas of expertise and ensure that the customer experience is kept alive throughout the development process. Your work helps shape the direction of how we build meaningful services that create value for both users and the organization.

In everyday life, you are involved in transforming strategies and goals into practical design and contribute with a systems perspective to understand the entirety of user journeys and service logic. You take responsibility for the quality of the design work and ensure that our solutions are based on relevant insights and are sustainable over time.

With us, you are a driving force in developing both working methods and methods, with the goal of increasing our design maturity. You are part of building a strong design culture within Tur and Svenska Spel as a whole – where together we create experiences that people actually care about.

Some of the main responsibilities and tasks you have are:

• Drive insight and design work through user interviews and customer testing
• Create, visualize, and test concepts in early phases to quickly validate ideas.
• Lead collaboration  – facilitate workshops and work cross-functionally with business, development, marketing and customer service

Are you the one who will do it?

As a Senior Service Designer, you will take a leading role in transforming blurred business challenges into clear directions for the customer experience. You create structure in complex contexts, set a vision for the overall journey, and ensure that design work is always linked to measurable benefits for both the customer and the business.

You delve into people’s driving forces and combine data, observations and market insights into stories that guide development work. By clarifying connections, priorities and possible paths, you make it easier for the organization to make decisions that strengthen long-term value.

In collaboration with different functions, you act as a catalyst that creates consensus and momentum. With coaching leadership, you help the team stay focused, manage uncertainty and continuously raise the level of ambition for customer-centric development.

In addition to the above, you have the following experience and skills:

• Solid experience in service design  – at least 5 years in operational roles, preferably in digital service development and agile environments.
• Visually strong designer  – with a background in UX, graphic design or concept development, used to working in Figma and visualizing ideas through sketches, prototypes and customer journeys.
• Insight-driven and strategic  – confident in customer engagement methods and data triangulation, with a good understanding of how design creates business value.