Agency / ConsultancyTechnology
Services Designer
Archived
Contract
DISYS
About the job
- The Digital Service Designer synthesizes passion for elegant design, empathy for people using technology, and a sense of business needs to create innovative digital product experiences. The Digital Experience designer is an advocate for our customers: listening to their needs and understanding how our digital products and experiences are used in the real world. Using this knowledge to balance business and engineering needs, the designer plays a key role in maintaining our reputation of providing world-class products. The successful candidate will work directly with the Director of Customer Experience and Product Management team to design the digital journey for our Broker and Provider customer populations.
- Job Responsibilities:
- Uncover customer needs and define opportunities through fast-cycle usability and empathy studies
- Design digital customer experiences using, Lean UX, human-centered design and lean-startup methodologies
- Create detailed process and user flows, journey maps and service blueprints, resulting in low to high fidelity prototypes, artifacts, and tools
- Support effective storytelling and presentation of visual concepts to various stakeholders
- Design and conduct customer and market experiments to quickly validate the customer desirability and market viability of new digital experiences
- Create high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
- Minimum Requirements:
- Bachelor’s Degree in a relevant field
- 3-5 Years in Digital User Experience or user interface design
- Strong background in Design Thinking methods
- Demonstrated skill in digital UX tools including Figma, Sketch, or and Adobe XD
Location
Boise, ID
Type
Contract
Industry
Agency / ConsultancyTechnology
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