Agency / Consultancy
Service Designer
Archived
Contract
DISYS
Service Designer, Employee Experience
- Support cross-functional teams in design sprints using human-centered and design thinking methodologies
- Use service design tools to build a comprehensive view of the current state of employee experience in different journeys as well as the aspirational state
- Identify opportunities to improve employee experience across different touch-points and articulate the dependencies and complexities across these touch-points
- Perform user/employee research under the guidance of a Lead Service Designer and in partnership with UX Research and People Insights teams
- Produce Service Design Blueprints, Journey maps, Concept Designs, Service Experience prototypes, Empathy Maps, and Value Proposition Proposals for the creation and evolution of products and services
- Plan and execute co-creation workshops with stakeholders to propose the most viable solution for a given problem
- Prototype services in order to validate ideas and iterate on them
- Turn insights and opportunities into differentiated service experiences
- Map user journeys and help partners define their processes to enable new service experience
- Gain an understanding of important issues, challenges, and opportunities for our cross-functional partners within HR
- Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders
- Establish relationships and liaise with key stakeholders throughout the project life-cycle and able to communicate and envision service concepts to team members, stakeholders, and management by using a diverse set of methods & tools that illustrate all the components and touch-points of the current and future service
Minimum Qualifications
- Proven expertise in Service Design/Design Thinking/Human-Centered Design
- 2-7 years in Design Consultancy or equivalent Service Design experience
- Academic/Applied knowledge in the following areas: Design Research, Service/Experience Prototyping, Experience Design
- Hands-on experience designing for a variety of digital touch-points and non-digital channels
- Experience with conceptualization, ideation, and iterative prototyping and experience employing various methods to prototype service concepts such as staging and role-playing approaches
- Experience organizing data into clear service design blueprints and communicating ideas and designs to diverse groups of stakeholders
- Proficiency with design and prototyping tools such as Adobe, Sketch, InVision, or other similar tools
- Team player who has experience working within a self-directed culture and navigating ambiguity
- Strong communication, analytical and interpersonal skills
Preferred Qualifications
- Degree in Human-Computer Interaction, Design, Sociology, Psychology, Computer Science or related disciplines
Location
Los Angeles, CA
Type
Contract
Industry
Agency / Consultancy
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