Insurance
Senior Service Designer
Archived
Full Time
Blue Cross Blue Shield of Michigan
Responsible for design and development of engaging user experiences for a variety of applications using workshops, creative brainstorms, interaction design, and service design.
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Utilize research to develop insights, generate concepts, and to understand how people interact with BCBSM products and services.
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Use system design to ensure problem definition and ideation address the needs and optimize the value across all stakeholders.
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Conceptualize and lead Design Thinking initiatives and projects, including workshops, user interviews, and creative brainstorms.
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Develop process flows and wireframes to conceptualize and communicate design strategies.
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Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
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Attend and help plan community events, workshops, and conferences.
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Explain and discuss design decisions and give design feedback to other team members.
” Qualifications“
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Bachelor’s degree in Visual Design or related field required.
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Five years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices required.
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Ability to learn new software quickly.
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Experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is preferred.
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Understanding of several areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
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Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
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Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.
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Strong communication skills and ability to deliver complex information.
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Advanced analytical, decision making, organizational, and creative thinking.
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Strong interpersonal skills and ability to effectively interface with all levels of management.
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Strong project management skills.
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Other related skills and/or abilities may be required to perform this job.
Location
Detroit, MI
Type
Full Time
Industry
Insurance
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