Health
Lead Service Designer
Archived
Full Time
Blue Cross Blue Shield of Michigan
EXPERIENCE
Seven years of relevant industry experience required. Four years leadership/management experience required. Experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is preferred.
SKILLS
Strong interpersonal skills and ability to effectively interface with all levels of management. Excellent communication skills and ability to deliver complex information. Advanced analytical, decision making, organizational, and creative thinking. Strong project management skills. Advanced ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes. Other related skills and/or abilities may be required to perform this job.
KNOWLEDGE
Extensive knowledge of and experience with driving and applying user-centered design processes. Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
TEAMWORK
Ability to work collaboratively with customers and cross-functional team members.
LEADERSHIP
Ability to effectively lead, coach and develop team members.
DEGREE
Bachelor’s degree in a related field required.
Location
Detroit, MI
Type
Full Time
Industry
Health
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