Health
Director of Service Design
Archived
Full Time
Blue Cross Blue Shield of Michigan
POSITION SUMMARY
Responsible for leading the team of designers that will support the advanced design initiatives of the Enterprise. This includes supporting both the strategic and tactical initiatives such as designing experiences for enterprise strategies as well as specific project implementations within the business units.
TEAMWORK
Collaborate with executives across business areas to advance the customer experience strategy while simultaneously balancing the needs and resources of each area.
QUALITY ASSURANCE
Accountable and responsible for establishing and running an ongoing set of collaborative initiatives to ensure the solutions developed for prioritized business problems are feasible to implement and subsequently implemented accurately.
LEADERSHIP
Lead the design-thinking methodology throughout organization. Oversee hiring and mentoring of the design leaders and other User Experience, User Interface and Design Research Designers. Conceptualize and develop programs to promote positive member experiences. Responsible for creating, owning, and setting the vision and purpose of design throughout the organization.
DESIGN
Evolve the current set of design tools and methods and create standard process for applying human-centered design and design thinking for the BCBSM.
ANALYSIS
Assess incoming requests for design and manage resource assignments and scheduling to ensure the work is completed.
DEPARTMENTAL PREFERENCES
Is inspired by leading disparate teams to value design and user-centricity. Demonstrates strong communication skills with ability to articulate to clients/users the value of using design thinking to solve problems. Is able to produce high quality creative output under quick turnaround times and strict deadlines in a “player-coach” format. Ideally, has a past mix of strategy, service, experience, and visual design skills. Long track record of leading ethnographic or qualitative research programs.
DEGREE
Bachelor’s Degree in Design, Human Factors, Interaction Design or related field required. Master’s degree preferred.
BUILD
Ability to build, coach and develop high performing design teams.
TEAMWORK
Ability to foster teamwork and work effectively in a cross-functional team environment.
SKILLS
Ability to influence others to achieve business unit objectives. Advanced verbal, written communication and interpersonal skills to successfully interact with internal and external audiences. Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.
EXPERIENCE
Ten (10) years of experience in a related field required.
DEPARTMENT REQUIREMENTS
BS/BA/MFA in Design or Master’s in design preferred (Human Factors, Interaction Design, Information Science or HCI, Design, Design Strategy, Design Planning, Design Research, or related field). Understands healthcare business and has domain knowledge on how the business works or has worked in diverse industries and has proven track record to pick up new industries context quickly. Experience building, coaching, and developing high-performing design teams.
Location
Detroit, MI
Type
Full Time
Industry
Health
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