Software Development

Service Designer

Full Time

Bentley Systems

Position Summary:

We are seeking an innovative and strategic Service Designer to join our Global Digital Design team. As a Service Designer, you will play a key role in crafting and optimizing end-to-end service experiences that meet both user needs and business objectives. You will consider both front-stage and back-stage touchpoints, using design thinking and service design methodologies to map customer journeys, identify pain points, and create seamless, integrated experiences. Collaborating with cross-functional teams, you will ensure that every touch-point we create, delivers a smooth, efficient, and delightful customer experience across a global landscape.

Your Day-to-Day:

  • Design and improve end-to-end service experiences, ensuring they are user-centered, scalable, and aligned with strategic business goals.
  • Choreograph processes, technologies, and interactions, driving the delivery of holistic human-centered services.
  • Develop detailed service blueprints, customer journey maps, and process flows to visualize and enhance the entire customer experience.
  • Collaborate with UX/UI designers, product managers, researchers, developers and digital marketers to integrate service solutions across all digital and physical touchpoints.
  • Plan and lead workshops with teams and stakeholders.
  • Conduct user research and leverage insights to inform service design decisions and uncover opportunities for innovation and improvement.
  • Identify and resolve holistic pain points, ensuring an efficient and cohesive experience for users across channels.
  • Use design thinking methodologies to address complex business challenges, providing solutions that improve customer engagement and satisfaction.
  • Advocate for service design principles within the organization, promoting the value of a holistic, user-centered approach.
  • Continuously iterate on service designs based on feedback, testing, and performance data to enhance usability and efficiency.
  • Collaborate with global teams to ensure services are adaptable and meet the needs of diverse markets worldwide.

What You Bring to The Team:

  • Bachelor’s degree in Design Thinking, UX Design, or a related field.
  • 4+ years of experience in Service Design, UX Design, or a similar role, with a strong portfolio of service design projects.
  • Proven experience designing service blueprints, customer journey maps, and end-to-end service flows.
  • Strong understanding of both front-stage customer experiences and back-stage processes and technology, ensuring cohesive service experiences across all channels.
  • Experience conducting user research and applying insights to improve service design.
  • Excellent communication and collaboration skills, with a proven ability to work cross-functionally in a global team.
  • Strong problem-solving skills, with a user-centered approach to addressing complex design challenges.
  • The ability to simplify complexity and communicate simple, compelling stories to a broad range of stakeholders, that propels solutions forward
  • Familiarity with design tools (e.g., Figma, Sketch) and prototyping software, along with knowledge of UX research methodologies.
  • Experience working with global teams and designing services for diverse, multi-regional markets is a plus.

What We Offer:

  • A great Team and culture – please see our Recruitment Video.
  • An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
  • Competitive Salary and benefits.
  • The opportunity to work within a global and diversely international team.
  • A supportive and collaborative environment.
  • Colleague Recognition Awards.
Location
California, United States
Type
Full Time
Industry
Software Development
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Job Details

Date Posted
15/01/2025
Status
Active
Location
California, United States
Industry
Software Development
Type
Full Time
Position
Mid level
Job Expiry
March 16, 2025
Salary
unspecified
Apply for this job

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