Software Development

Senior Service Designer

Full Time

Bentley Systems

Position Summary:

We are seeking an experienced and visionary Senior Service Designer to join our Global Digital Design team. As a Senior Service Designer, you will take a leadership role in crafting and optimising end-to-end service experiences that align with both user needs and business objectives. You will oversee both front-stage and back-stage touchpoints, using design thinking and service design methodologies to map customer journeys, identify pain points, and create seamless, integrated experiences. Collaborating with cross-functional teams, you will ensure that every touchpoint we create delivers a smooth, efficient, and delightful customer experience across a global landscape.

Your Day-to-Day:

  • Lead the design and enhancement of end-to-end service experiences, ensuring they are user-centered, scalable, and aligned with strategic business goals.
  • Strategically choreograph processes, technologies, and interactions, driving the delivery of holistic human-centered services.
  • Develop and oversee comprehensive service blueprints, customer journey maps, and process flows to visualize and enhance the entire customer experience.
  • Collaborate with UX/UI designers, product managers, researchers, developers, and digital marketers to integrate service solutions across all digital and physical touchpoints.
  • Plan and lead workshops with teams and stakeholders, fostering a culture of innovation and collaboration.
  • Conduct and oversee user research, leveraging insights to inform service design decisions and uncover opportunities for innovation and improvement.
  • Identify and resolve holistic pain points, ensuring an efficient and cohesive experience for users across channels.
  • Apply advanced design thinking methodologies to address complex business challenges, providing solutions that improve customer engagement and satisfaction.
  • Advocate for service design principles within the organization, promoting the value of a holistic, user-centered approach.
  • Continuously iterate on service designs based on feedback, testing, and performance data to enhance usability and efficiency.
  • Collaborate with global teams to ensure services are adaptable and meet the needs of diverse markets worldwide.

What You Bring to The Team:

  • Bachelor’s degree in Design Thinking, UX Design, or a related field.
  • 6+ years of experience in Service Design, UX Design, or a similar role, with a strong portfolio of service design projects.
  • Proven experience designing and leading the development of service blueprints, customer journey maps, and end-to-end service flows.
  • Deep understanding of both front-stage customer experiences and back-stage processes and technology, ensuring cohesive service experiences across all channels.
  • Extensive experience conducting and overseeing user research and applying insights to improve service design.
  • Excellent communication and collaboration skills, with a proven ability to lead cross-functional teams in a global environment.
  • Strong problem-solving skills, with a user-centered approach to addressing complex design challenges.
  • The ability to simplify complexity and communicate simple, compelling stories to a broad range of stakeholders, propelling solutions forward.
  • Proficiency with design tools (e.g., Figma, Sketch) and prototyping software, along with advanced knowledge of UX research methodologies.
  • Experience working with global teams and designing services for diverse, multi-regional markets is a plus.
Location
California, United States
Type
Full Time
Industry
Software Development
Apply for Job

Job Details

Date Posted
30/01/2025
Status
Active
Location
California, United States
Industry
Software Development
Type
Full Time
Position
Senior
Job Expiry
March 31, 2025
Salary
unspecified
Apply for this job

More jobs at Bentley Systems

Service Designer

Bentley Systems

job location
California, United States
industry
Software Development

More jobs in USA

Senior Lead Service Designer

Marsh Asia

job location
New York, United States
industry
Insurance

Manager, Journey Management & Discovery Research

Autodesk

job location
Georgia, United States
industry
Software Development

Service Designer

SAIC

job location
Virginia, United States
industry
Agency / Consultancy

Proud Partners

Service Design Show logo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down