Service Designer

Hi! we’re cinch, a fresh kind of service that makes life easier for motorists. We know what drivers want, so we’ve ripped up the rule book to make sure they get it, faff-free!

Our Mission – It’s simple, to take out all the irritations and hold-ups that make changing cars trickier than it needs to be.

With backing from a large multinational company, this is a very unique opportunity to join a start-up in the early stages of our growth and to join a brand that you’ll be proud to have played a key part in building.

Location – Our product and tech teams are based in the heart of Manchester whilst our marketing and operations departments are based in Surrey; we’re a friendly bunch and always make sure we have time to meet up.

You – So, do you have a faff-free filter? Do you want to work in an energetic team, with openmindedness and passion? We’re looking for people who are agile, full of ideas, and want to challenge the norm.

what you’ll be working on

• Oversee a tribe of multidisciplinary product teams
• Own and maintain a Service Blueprint in collaboration with the wider business
• Work with other UXers, Researchers, Product Owners, and Digital Analysts to represent our end-to-end service
• Facilitate the service mapping across the board, with a focus on your product teams and their respective areas of the journey
• Lead the strategic and iterative improvement of digital products and services
• Be an advocate for accessibility in all aspects of the design of a service

things we look for in you

• Significant experience working as a service designer, with generalist knowledge across design and product
• Expertise in mapping out key touchpoints within a service and isolating dependencies and problem areas, recommending further actions based on evidence
• Experience in facilitating mapping workshops, the exploratory work preceding them, and playback of that output to stakeholders
• Understanding the digital and offline landscape and its relevance throughout the service
• Strong communication, and experience offering a clear narrative to colleagues and stakeholders, and also ‘selling’ the blueprint model itself
• Collaboration experience which involves bringing disparate teams together in alignment to convey the end-to-end service, bridging gaps and highlighting unknowns
• Facilitating decisions and risks around the holistic service, and supporting teams to uncover these and make informed decisions
• A strong user focus ensures they are represented well throughout the service, their needs, desires, and pains recognized and accommodated
• Experience in drawing insights from user/agent research e.g. diary studies
• An ability to make product decisions that lead to commercial return and meet user needs
• A strong commitment to creating digital services that are accessible to all
• Experience working in an agile, multidisciplinary team environment
• Excellent people skills and ability to build positive relationships with partners in the business