Service Designer

You

So, do you have a faff-free filter? Do you want to work in an energetic team, with open-mindedness and passion? We’re looking for people who are agile, full of ideas and want to challenge the norm.

Diversity and inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.

And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.

what you’ll be working on

• Own and maintain a Service Blueprint in collaboration with the wider business

• Work directly with multidisciplinary product teams

• Work with other UXers, Product Owners, and Digital Analysts to represent our end-to-end service

• Facilitate the service mapping across the board, with a focus on your product team and their respective area of the journey

• Lead the strategic and iterative improvement of digital products and services and be an advocate for accessibility in all aspects of the design of a service

things we look for in you

• Significant experience working as a service designer, with generalist knowledge across design and product

• Expertise in mapping out key touchpoints within a service and isolating dependencies and problem areas, recommending further actions based on evidence

• Experience of facilitating mapping workshops, the exploratory work preceding them, and playback of that output to stakeholders

• Understanding the digital and offline landscape and its relevance throughout the

service

• Strong communication, and experience offering a clear narrative to colleagues and stakeholders, and also ‘selling’ the blueprint model itself

• Collaboration experience which involves bringing disparate teams together in alignment to convey the end-to-end service, bridging gaps and highlighting unknowns

• Facilitating decisions and risks around the holistic service, and support teams to uncover these and make informed decisions

• A strong user focus which ensures they are represented well throughout the service, their needs, desires, and pains recognised and accommodated

• Experience of drawing insights from user/agent research e.g. diary studies

• An ability to make product decisions that lead to commercial return and meet user needs

• A strong commitment to creating digital services that are accessible to all

• Experience working in an agile, multidisciplinary team environment

• Excellent people skills and ability to build positive relationships with partners in the business