Service Designer

As a Service Designer in the Digital and Innovation capability, you will be joining a team who:

• Design, build and iterate services and products, but are not limited to digital
• Work on discoveries, prototypes and continuous improvements that span the charity
• Translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel

Whilst we are one team with a shared purpose, you will work iteratively in cross-functional Scrum teams made up of people from across the charity to bring impactful and meaningful work to life.

Service designers need to be passionate about designing the end-to-end journey of a service to help users complete their goal and for the charity to deliver on its strategy. To do this you’ll be deploying your skills and experience in these key areas:

• Communicating information by listening to the needs of stakeholders and managing their expectations
• Digital perspective by being responses to changes in technology and being able to design services that meet users’ needs in the digital environment
• Evidence and context-based design, generating multiple solutions to a problem and testing them
• Leadership and guidance by contributing to best practice in service design models, making complex decisions and resolving conflicting stakeholder views.
• Prototyping in all its forms (preferably including HTML code) by working with colleagues, soliciting prototypes, testing, establishing design patterns and iterating them.
• Strategic thinking by evaluating current strategies to ensure organisational requirements are being met and exceeded where possible, whilst understanding the constraints we operate in.
• User focus by translating user needs and research, representing users internally understanding the difference between user needs and the desires of the user, defining the approach to understand the user stories and offering recommendations for the best methods to be used.