Service Designer

At RNID we have big, ambitious plans to make real impact for our communities. To do that, we need the right people in our team.

We are a digital-first, remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between. We come together in person three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one.

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

We are firmly focused on the future to end discrimination faced by the 12 million people who are deaf, have hearing loss or tinnitus, inspire people to check their hearing regularly, have equal access to employment and invest in research which brings about life-changing treatments to restore hearing and silence tinnitus.

We’re looking for an experienced Service Designer to help us achieve that mission. Does that sound like a good fit? If so, we can’t wait to hear from you…

What you will be doing

As a Service Designer in the Digital and Innovation capability, you will be joining a team who:

• Design, build and iterate services and products, but are not limited to digital
• Work on discoveries, prototypes and continuous improvements that span the charity
• Translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel

We are one team with a shared purpose, but you will work iteratively in cross-functional teams made up of people from across the charity to bring impactful and meaningful work to life. You will work closely with senior colleagues.

You

Service designers need to be passionate about designing the end-to-end journey of a service to help users complete their goal and for the charity to deliver on its strategy.

At RNID, our service designers:

• work with programme and capability leads to develop design concepts
• have responsibility across complex services
• help set direction and embed good practice within teams
• make important decisions based on research and understand how this research impacts others