Service Designer

The role 

Supported by the Senior Service Designer, this role will have the opportunity to lead on service design work across our strategic programmes of inclusion, health, employment, and research. You will work closely with colleagues in the Digital Team to shape and grow the practice of design, digital, and agile approaches across the organization.

To be considered for this role you will be: 

Passionately user-focused 

You place people who are deaf, have hearing loss or tinnitus at the heart of cohesive and impactful services. You can support colleagues across a variety of roles to understand user needs as well as generate user insights and translate them into impactful outcomes.

Evidence-based in your design approach 

You collect and synthesise evidence from best practice, research, and testing to inform your work. You can suggest suitable approaches to evidence gathering based on the context and constraints.

Collaborative  

You work in partnership with teams and individuals across the organisation to design the very best outcomes. You build strong relationships with diverse stakeholders and proactively contribute to creating safe and inclusive working environments. You are confident identifying who needs to be involved in the design process and bringing them on the journey.

Willing to challenge the status quo 

You ask curious questions and seek the best way to deliver impact and outcomes while considering strategic goals and organisational constraints.

Proactive and adaptable 

You spot opportunities and can take the initiative to adapt your approach to new information and changing circumstances.

Essential criteria 

1. Experience designing the end-to-end journey of services whether as a Service Designer or in a related role with transferrable skills

2. Ability to select, plan and execute appropriate research and design methods and tools

3. Ability to deliver high quality design artefacts such as journey maps and service blueprints

4. Comfortable creating and testing prototypes at varying levels of fidelity to suit project needs

5. Excellent workshop planning and facilitation skills

6. Comfortable using and learning new whiteboarding, prototyping and design software and tools

Qualifications  

There are no specific qualifications needed for this role. We welcome applications from people who don’t have a formal design qualification but have relevant transferable skills and experiences.