Agency / Consultancy
Service Designer
Archived
Full Time
Computacenter
Your tasks:
As a Service Designer in the Expert Services department, you will assess the service requirements from the customer segments for the product business, including product-related services. This covers the entire quotation process. Your tasks in detail:
Support of sales and service management in presales or in the preparation of an opportunity (~15%)
-
- Consulting with profound knowledge of the service portfolio of Technology Sourcing as well as the capabilities and strengths of the individual internal departments
- Presentation and explanation of Computacenter services to customers
- Development of service approaches to convince the customer of Computacenter’s capabilities
Service design (~70%)
-
- Detailed analysis of customer requirements, e.g. on the basis of an RfQ, RfI or RfP tender document
- Development and coordination of an efficient and innovative service design based on an overall end-to-end solution according to customer requirements
- Function of the solution lead for tenders in the product business incl. product-related services
- Definition of deal features to serve the governance process.
- Involvement of all internal departments involved incl. all necessary cost inquiries
- Planning and steering of workshops
- Evaluation of risks and opportunities in the respective solution design incl. necessary (counter-)measures to limit the risks (risk mitigation)
- Documentation of the overall solution in the defined solution design template
- Preparation of proposal texts
- Preparation of proposal presentations
- Coordination of 3rd party solution elements and benchmark with the internal, central departments
- Carrying out or supporting the due diligence process
- Development of new services for our GTS departments
- Collaboration on innovation projects
- Coaching of team colleagues
Handover to Transition and Business Take On (~15%)
-
- Close coordination with the Transition and Business Take On Manager (TTO Manager)
- Document preparation and handover to the TTO Manager after winning a tender
- Supporting the first phase of a TTO project
Your profile:
- University degree (with a degree in business informatics, business administration or related fields) or comparable professional training.
- At least 4 years of professional experience with proven experience in product tenders or 2 years as a Service Design Associate
- Well-founded methodical competence as well as profound process-technical understanding of the relevant technologies and services in the product business
- First experience in international tenders
- Project management skills
- Good market and competitive knowledge
- Customer orientation paired with good analytical and conceptual skills
- Practical experience in the comprehensible, target group-oriented presentation and management-oriented presentation of IT issues
- Ability to translate complex interrelationships into a meaningful offer
- Experience in translating client-specific strategies and needs into a solution design
- Able to present facts to clients in a relevant format
- High degree of self-reliance, commitment and ability to work under pressure Good command of written and spoken English
- Personal flexibility and high willingness to travel
Location
, England, England
Type
Full Time
Industry
Agency / Consultancy
More jobs at Computacenter
Senior Service Designer
Computacenter
Georgia, United States
Technology
4 months ago
Senior Service Designer f/m/d
Computacenter
North Rhine-Westphalia, Germany
Agency / Consultancy
8 months ago
Senior Service Designer
Computacenter
-
Agency / Consultancy
2 years ago
More jobs in LondonMore jobs in UK
Senior Service Designer
HM Revenue & Customs
Belfast, United Kingdom
Government
Service Designer
Exception
City of Bristol, United Kingdom
Agency / Consultancy
3 days ago
Service Designer
Energy Systems Catapult
Birmingham, United Kingdom
Research
3 days ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.