Senior Business/Service Designer

Job description

This role sits as part of the Design Team within the Joint Biosecurity Centre (JBC) Programmes and Future Capability team.

The remit of the Design Team is to provide design expertise and experience to the development of the current and future JBC Operating Model, driving strategic design questions and supporting JBC teams and their design needs.

The team provides a joined-up approach to technical design, service design, business design and change across the JBC, working closely with the business change team.

The individual will work alongside a team that includes service and business designers and business analysts in driving effective and high-quality design of JBC’s existing and future organisation and the way it operates.

On a day-to-day basis, the individual will report to the Design Delivery Lead.

Key tasks and outcomes that will be delivered in this role include :

• Develop requirements / briefs for Design team backlog items and work with the Design and other JBC teams, as appropriate, to generate ideas that meet the brief
• Gather and develop user and business requirements, working closely with the technical design analysts
• Define and develop process maps and identify process improvements for critical business process
• Carry out gap analysis, using data and visualisation of data, to evaluate requirements and identify what potential solutions
• Carry out and analysis impact analysis for proposed solutions, working in collaboration with business change team
• Co-lead and support design, running and facilitation of workshops

Responsibilities

Essential skills / experience / knowledge :

• Identifying and articulating user and business requirements
• Driving insights from data analysis and be able to visualise data to inform future decision making
• Collaborating effectively, working as part of a team and building trusted relationships
• Analyse the potential consequences of a change
• Engage with business owners, business change lead sand users to ensure delivery of common purpose
• Engage with policy and strategy to ensure business systems, workflows and processes contribute to target delivery model

Desirable skills / experience / knowledge :

• Self-awareness and flexibility in your own approach when dealing with different styles and backgrounds
• Understanding of operational environments and pragmatic approach to design
• Working in an agile design environment including understanding of agile approach and practices
• Government Project Delivery Profession Business Analyst

Qualifications :

No formal qualifications are essential, however, training and learning in business analysis, Agile or project management would all be beneficial.

Behaviours

We'll assess you against these behaviours during the selection process :

• Leadership
• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.

Nationality requirements

This job is broadly open to the following groups :

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UKs
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements