Senior Service Designer

Role

We are growing our multidisciplinary User-Centred Design consulting team and looking for a Senior Service Designer to join us on our exciting journey and be part of the Hitachi Solutions family. This role will be responsible for enabling the best-in-class digital transformation for our clients in both public and private sectors.

Key responsibilities

• You will advocate for a user-centric approach and demonstrate the value of service design
• Plan and lead service design activities within projects
• Collaboratively design end-to-end services with a wide range of stakeholders
• Utilise research and evidence to identify and solve complex problems
• Work as part of a multidisciplinary team
• Communicate complex concepts in a simple way that is easily understood by others

As an experienced Learning Consultant, you have…

• Experience of working in agile and digital transformation projects
• Experience in designing end-to-end services in complex environments
• Experience involving a wide range of users and stakeholders in design activities
• Experience using research and evidence to understand user needs and test design concepts
• Experience in facilitating actionable workshops that enable the team to progress rapidly
• Possess expert knowledge and know-how in applying GDS Service Standard
• Strong communication skills and comfortable working with engineering and business leaders

Diversity and Inclusion at Hitachi Solutions

Diversity is the wellspring of our innovation, and we believe that creativity is fuelled by inclusivity. Our collective success is achieved by fostering and respecting our employees’ and customer’s individualities coming together as One Team. Hitachi strives to create an environment not only where genders, races, cultures, sexual orientations, and identities can work together, but where the beliefs and views of those participating feel equally represented. You can read more about Hitachi’s mission and values here: hitachi-solutions.co.uk