Agency / Consultancy

Senior Service Designer

Archived
Full Time

Hitachi Solutions Europe

Role
We are growing our multidisciplinary User-Centred Design consulting team and looking for a Senior Service Designer to join us on our exciting journey and be part of the Hitachi Solutions family. This role will be responsible for enabling the best-in-class digital transformation for our clients in both public and private sectors.

Key Responsibilities

  • You will advocate for a user-centric approach and demonstrate the value of service design
  • Plan and lead service design activities within projects
  • Collaboratively design end-to-end services with a wide range of stakeholders
  • Utilise research and evidence to identify and solve complex problems
  • Work as part of a multidisciplinary team
  • Communicate complex concepts in a simple way that is easily understood by others

Qualifications
As an experienced Learning Consultant, you have…

  • Experience of working in agile and digital transformation projects
  • Experience in designing end-to-end services in complex environments
  • Experience involving a wide range of users and stakeholders in design activities
  • Experience using research and evidence to understand user needs and test design concepts
  • Experience in facilitating actionable workshops that enable the team to progress rapidly
  • Possess expert knowledge and know-how in applying GDS Service Standard
  • Strong communication skills and comfortable working with engineering and business leaders
Location
London, United Kingdom
Type
Full Time
Industry
Agency / Consultancy
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