Senior Service Designer
Hitachi Solutions Europe
Role
We are growing our multidisciplinary User-Centred Design consulting team and looking for a Senior Service Designer to join us on our exciting journey and be part of the Hitachi Solutions family. This role will be responsible for enabling the best-in-class digital transformation for our clients in both public and private sectors.
Key Responsibilities
- You will advocate for a user-centric approach and demonstrate the value of service design
- Plan and lead service design activities within projects
- Collaboratively design end-to-end services with a wide range of stakeholders
- Utilise research and evidence to identify and solve complex problems
- Work as part of a multidisciplinary team
- Communicate complex concepts in a simple way that is easily understood by others
Qualifications
As an experienced Learning Consultant, you have…
- Experience of working in agile and digital transformation projects
- Experience in designing end-to-end services in complex environments
- Experience involving a wide range of users and stakeholders in design activities
- Experience using research and evidence to understand user needs and test design concepts
- Experience in facilitating actionable workshops that enable the team to progress rapidly
- Possess expert knowledge and know-how in applying GDS Service Standard
- Strong communication skills and comfortable working with engineering and business leaders
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