Senior Service Designer

The British Red Cross is here for humanity. There’s no other movement like ours. We are part of the world’s largest humanitarian network, stretching across the UK and 190 other countries, ready to respond when the worst happens.

Together, we help people prepare for, respond to, and recover from crisis – bringing hope and life-changing support. Our teams work side by side with communities, listening to their needs and putting them first. People are at the heart of our organisation.

What will a day in the life of a Senior Service Designer involve?

• Work with service areas to define and re-design strategically important, complicated services and products, within a complex and rapidly changing external environment.
• Work with others to identify opportunities for improvement and efficiency within existing services.
• Understand, visualise and map the whole supporting system of a service and design targeted and useful service improvements – online and offline.
• Rapidly build and test prototypes that help people in crisis.
• Research and understand user needs and use these to inform strategically significant decisions and to create rational user journeys.
• Ensure delivery of excellent services by creating and enabling an environment for good design to happen, including facilitating difficult conversations and decisions with senior stakeholders.

• Knowledge of a variety of qualitative and quantitative user research methods, and experience synthesising findings into actionable insight
• Ability to rapidly prototype using a variety of tools and design methodologies
• Ability to work collaboratively with service teams and stakeholders – communicating complex ideas and finding useful solutions
• Experience in iterative design – creating, prototyping, testing, analysing and refining products or processes in innovation, product or service design
• Experience of designing user-focussed propositions in a range of contexts

Could you work with staff, volunteers and service users to embed the voice of the user into the heart of our work, to meet (and exceed) increasing and changing expectations?