Senior Service Designer
British Red Cross
Your work will be guided by the Red Cross’ principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality.
What you will be doing
You will be part of a growing community of designers, actively contributing to the development of our user-centred design approach and collaborating to ensure consistency and continuous improvement through shared learning.
Your responsibilities will include:
- Shaping and scoping research and design priorities
- Leading on the design of new services and products
- Supporting the redesign and transformation of existing products and services
- Supporting the facilitation of workshops to prioritise, design and define opportunities
- Researching and understanding user needs, organisation and policy goals, and using these to reduce or remove issues and problems
- Understanding, visualising and mapping the whole supporting system of a service and designing targeted and useful service improvements
- Using artefacts and deliverables, including personas, user scenarios, user journeys, service blueprints, summary reports, show and tell decks and blog posts to successfully advocate for users and communicate progress
- Prototyping, testing, analysing and refining products or processes that help people in crisis, using tools such as Miro, Figma and Invision
- Championing service design, digital transformation and agile ways of working
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