Civic & Social Organization
Senior Service Designer
Archived
Contract

British Red Cross
What you will be doing
You will lead on and support the end-to-end redesign of online and offline services and the design of new digital products, ensuring that users are at the heart of our design and development process, whilst providing a pivotal contribution to the British Red Cross and its pioneering, digital future.
You will be part of a growing community of designers, actively contributing to the development of our user-centred design approach and collaborating to ensure consistency and continuous improvement through shared learning.
Your responsibilities will include:
- Shaping and scoping research and design priorities
- Leading on the design of new services and products
- Supporting the redesign and transformation of existing products and services
- Supporting the facilitation of workshops to prioritise, design and define opportunities
- Researching and understanding user needs, organisation and policy goals, and using these to reduce or remove issues and problems
- Understanding, visualising and mapping the whole supporting system of a service and designing targeted and useful service improvements
- Using artefacts and deliverables, including personas, user scenarios, user journeys, service blueprints, summary reports, show and tell decks and blog posts to successfully advocate for users and communicate progress
- Prototyping, testing, analysing and refining products or processes that help people in crisis, using tools such as Miro, Figma and Invision
- Championing service design, digital transformation and agile ways of working
Location
London, United Kingdom
Type
Contract
Industry
Civic & Social Organization
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